Refund Policy

 

Return Policy for UK, USA, and EU Customers

We offer a 30-day return policy for customers in the UK, USA, and EU. You have 30 days from receiving your item to request a return.

Eligibility for a Return
To be eligible, the item must be:

  • In the same condition as received, unworn or unused, with tags, and in its original packaging
  • Accompanied by the receipt or proof of purchase

To begin a return, please contact us at info.jhomey@gmail.com. Once accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent without prior approval will not be accepted. For questions related to returns, please reach out at info.jhomey@gmail.com.

Damages and Issues
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us right away so we can resolve the issue.

Exceptions / Non-returnable Items
The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
    We also do not accept returns on sale items or gift cards. Please reach out with any questions regarding specific items.

Exchanges
For the quickest exchange, return the item and, once accepted, make a separate purchase for the desired item.

EU 14-Day Cooling-Off Period
For EU shipments, you have the right to cancel or return within 14 days for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds
Once we receive and inspect your return, we’ll inform you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If you haven’t received your refund within 15 business days of approval, please contact us at info.jhomey@gmail.com.

Return Address
Our return address will be provided once your return request is approved.